Community Guidelines

01Purpose and scope

These guidelines keep Sencorp Games safe, inclusive and fun for everyone. They apply wherever you interact with our games and community: in-game chat, usernames, profiles, reviews, social media and any other communication related to Sencorp Games.

02Fair play and game integrity

• No cheating or hacking. do not use unauthorised software, mods, scripts or exploits.
• No bug exploitation. report bugs and glitches to us instead of using them.
• No account sharing or boosting. accounts are personal. Do not share credentials or pay for boosting.
• Play by the rules. compete on skill, strategy and practice.

Cheating or exploiting can lead to penalties from temporary suspensions to permanent bans, depending on severity and frequency.

03Respectful conduct

• No harassment or bullying. no repeated targeting, personal attacks or intimidation.
• No hate speech or discrimination. zero tolerance for abuse based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic.
• No threats. never threaten harm or violence, or reveal someone’s private information.
• No impersonation. do not pretend to be Sencorp Games staff, moderators or other players.
• Be constructive. disagreement is fine; express criticism respectfully.

04Content and communication

• Appropriate names and profiles. nothing offensive, explicit or misleading.
• No spam or advertising. no repetitive messages or promotion of unrelated products.
• No explicit content. keep language and images suitable for all ages, as our games may be played by minors.
• Respect privacy. never share personal information, yours or anyone else’s.
• No scams or phishing. do not deceive or defraud other players.

05Reporting and enforcement

• Use in-game reporting tools where they are available.
• Or email contact@sencorpgames.com with details, screenshots or other evidence.
• Do not retaliate: let our team handle it.

What we may do

• Warning. for a first, minor violation.
• Temporary suspension. for repeated or moderate violations, from hours to days.
• Permanent ban. for severe or repeated violations such as cheating, hate speech or harassment.
• Platform action. for threats, illegal activity or serious breaches, we may report accounts to platform providers such as Google Play or the App Store.

Enforcement is at our discretion. For serious violations we may act without prior warning.

06Appeals

If you believe a suspension or ban was a mistake, email contact@sencorpgames.com with the subject “Account appeal”, your username or account ID, and a clear explanation. We review appeals and reply within 5–10 business days. Decisions made after review are final.

07Contributing positively

• Welcome new players and help them learn.
• Share tips and strategies.
• Celebrate other players’ achievements.
• Send constructive feedback through official channels.
• Lead by example.

08Moderators and staff

Moderators and community managers may remove content, issue warnings, suspensions or bans and ask for more context about reports. Treat them with respect, and raise disagreements through the appeals process rather than in public.

09Updates to these guidelines

We may update these guidelines as our games and community grow. Significant changes will be announced in our games, on our website or on our social channels. Continuing to take part means you accept the updated guidelines.

10Contact

Questions, feedback or reports about these guidelines? Email contact@sencorpgames.com. Thank you for helping make our games fun, fair and welcoming.